Get in Touch With Us
This page explains how to contact the Betting Not On Gamstop editorial team, what we can help with and what we can't. We publish research-based guides to betting sites outside GamStop for adults in the UK, so most messages concern accuracy, page content or how we work.
Before you write: what we can and cannot do
We are an independent information site. We are not a bookmaker, and we do not hold, process or manage any customer's account, bet, bonus or payment. That shapes the kind of help we can offer.
| Your question | Can we help? |
|---|---|
| A fact on one of our pages looks wrong or out of date | Yes. Tell us which page and what you saw. |
| You would like a topic explained or covered | Yes. We read all suggestions. |
| A question about how we research and rank sites | Yes. |
| A withdrawal, bonus or verification problem with a bookmaker | Not directly. Only the operator can resolve it, and we cannot intervene. |
| Recovering funds or reversing a bet | No. We have no power over any operator. |
Reporting an error or an outdated offer
Bonus terms, payment options and wagering rules change often, and the figures advertised by a bookmaker may differ from what you see at sign-up. Our details were last fact-checked on 1 October 2026. If something has changed, a short note helps us correct it quickly. Please include:
- The page title or address where you saw the information.
- The statement you believe is wrong.
- What you found instead, and where (for example, the bookmaker's own terms page).
- The date you checked.
We cannot treat an unverified claim as confirmed. We will check it against the operator's published terms and update the page where the evidence supports it.
Questions about a bookmaker you found through us
If you have a dispute with a betting site, start with its customer support and keep copies of your messages, screenshots and account activity. Ask for the complaints procedure in writing. Many operators have a formal process and, where applicable, an alternative dispute resolution body. Check which of these a site names in its terms, because sites outside GamStop may be licensed overseas rather than by the UK Gambling Commission. That can limit the routes open to you.
Listing a site on our pages is not an endorsement of its conduct, and we cannot guarantee any withdrawal, payout or outcome. For background on the casino side of this market, see our guide to non GamStop casinos.
Editorial independence and commercial links
Some links on this site may earn the publisher a commission if you sign up with an operator. Commission does not buy position in our rankings, and it does not change what we say about an offer's conditions. If you think a page is unclear about a limitation, a wagering rule or an exclusion, please tell us.
If gambling is causing you worry
If betting is affecting your finances, mood or relationships, please talk to someone. In Great Britain, GamCare runs a free, confidential helpline and live chat (0808 8020 133). You can also register with GamStop to self-exclude from UK-licensed sites. Deposit and loss limits, and blocking software, can add further protection. Gambling should never be treated as a source of income or a way out of money problems.
If you write to us about this, we will point you to suitable support services. We are not a counselling service and cannot give personal advice.
What to expect after you get in touch
- A real reader: messages are read by an editor, not answered by an automated bot.
- No fixed turnaround promised: we reply as soon as we can, but we do not guarantee a time.
- Keep personal data out: please do not send passwords, full card numbers or identity documents.
- Adults only: our content is intended for readers aged 18 and over.
Thank you for helping keep these guides accurate. Use the contact details published in the site header or footer to send your message.